FAQ

1. What types of products are offered?

Visualke™ focuses on indoor lighting fixtures and related lighting accessories designed for residential or decorative environments.

2. Are the products suitable for home installation?

Many items are designed for straightforward installation. However, professional assistance may be recommended for complex electrical setups.

3. How can order status be checked?

Order confirmation emails normally include tracking or shipment updates once the package has been dispatched.

4. What should be done if an item arrives damaged?

Contact support with a clear description of the issue and photographs of the packaging and product if possible. The support team will review the situation and provide guidance.

5. Can orders be modified after submission?

Requests to adjust order details should be sent as soon as possible. Changes may only be possible before processing begins.

6. Are product colors exactly the same as shown online?

Screens may display colors differently depending on device settings. Minor variations may occur.

7. How long does customer support take to respond?

Most inquiries receive a reply within one to two business days.