Return Policy
Visualke™ aims to provide clear procedures for situations where a return may be necessary.
Return Window
Return requests should generally be submitted within 30 days of delivery.
Condition of Returned Items
Items should normally be returned:
• unused
• in original packaging
• with included components or accessories
Products showing significant use, modification, or damage unrelated to shipping may not qualify for return.
Return Process
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Contact customer support with the order number and reason for return.
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Wait for confirmation instructions.
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Ship the item using the provided return guidelines.
Returns sent without prior notice may experience processing delays.
Inspection
Returned items are inspected upon arrival. Once the inspection is completed, the next step of the process will be communicated.
Non-Returnable Situations
Returns may not be accepted for:
• items damaged by improper installation
• products altered after delivery
• returns outside the allowed timeframe
Refund Timing
If approved, refunds are typically issued to the original payment method within a reasonable processing period.
Shipping charges may not always be refundable unless required by applicable consumer protection standards.